ServCraft
Mastery

Master your craft - change your life
Grow your trade business with 6 modules
designed for the trades taught by expert
coaches

In Partnership with

Master your craft - change your life

Grow your trade business with 6 modules designed for the trades taught by expert coaches

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Vision &
Personal
Mastery
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Operations
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Finance
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Marketing
& Sales
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People
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Customer Experience
Welcome to ServCraft Mastery, the ultimate hub for Trade professionals—whether you’re an electrician, plumber, HVAC pro, or work in solar, security, pools, or other installation, service, or repair fields.

With 6 essential modules— Vision & Personal Mastery, Operations, Marketing, Finance, People, and Customer Experience—we equip you with practical business skills designed for growth.

We’re all about helping South African Trade businesses grow!

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1

Vision & personal
Mastery

Play Video
Vision & Personal Mastery:
The Burgess Plumbing story – building SA’s largest plumbing company

Start by mastering your vision and yourself.

Watch how Chris Burgess transformed his garage business into South Africa’s leading plumbing company.

Inspired? Schedule a free 1-on-1 session with a ServCraft Mastery coach to begin your journey today!
Book your free 1-on-1 Coaching Session now!

What you will gain from this module

  • Gaining clarity of vision for growing your business
  • The changes you’ll need in your beliefs, time management, and daily routine for personal mastery
  • Key steps to turn your vision into reality
  • How to create a solid business plan
  • Developing a detailed plan to achieve your vision
  • Effectively communicating your vision and plan to your team

Vision & Personal Mastery Module
Course Content

This 1-day workshop pairs you with an expert business coach to create a personalized business plan tailored to your vision. You’ll work alongside other Trade professionals, building a comprehensive plan that includes all essential elements for your business.

The workshop guides you step-by-step through setting your vision, ensuring competitiveness, and understanding key business levers like marketing, sales, and cash flow management.

By the end, you’ll have a detailed, customized business plan.

How To Start your Journey

1.

Book your free 1-on-1 Coaching Session

ServCraft Mastery’s expert coaches have decades of experience in growing small and medium businesses.

Click below to choose your preferred coach for a free 1-on-1 session.

2.

1-on-1 online Coaching Session

In this free 1-on-1 session, your coach will help you define your vision, assess your business, and gather the basics to start your business plan.

3.

Attend the Vision & Personal Mastery training module

Your coach will schedule a convenient time, either online or in-person, to complete the Vision & Personal Mastery module.

You’ll finish with a detailed personalized business plan.
Book your free 1-on-1
session now!

Meet the experienced coaches who will help you reach your goal!

Andy

Antoinette

Graeme

Debbie

Craig

John

Andy

Graeme

Antoinette

Debbie

Craig

John

Booking a free 1 on 1 session with a coach is the first step towards your success story

What is a Business plan and how will it help me ?

A Business Plan for a Trade business is a roadmap for growth. It explains how to use marketing and sales to increase revenue, adjust pricing to improve profits, and manage expenses wisely. By connecting these parts, the plan helps ensure your cash flow stays healthy, allowing your business to grow steadily and reach its full potential.

Build your trade business with blox.

ServCraft has teamed up with industry associations and leading corporates to bring you guides, tips and tools across a range of business topics – putting you in control to run and grow your business.

What industry are you in?

Select your industry to get the best experience with blox.
Industry Buttons
Electrical Flooring HVAC Pest Control Plumbing Pool Maintenance Property Maintenance Repairs Workshop Security Solar Installations Other Industry
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2

Operations

Play Video
Operations for Trade businesses:
The Active Motion story – from scrappy start-up to multi-million Rand Security solutions leader

Mastering Operations: The key to growing your business.

Watch how Sheldon Pawson, CEO of Active Motion , transformed his startup into a multi-million Rand security solutions company by mastering operations through strong processes and automation.

Inspired? Schedule a free 1-on-1 session with a ServCraft Mastery coach to begin your journey today!
Book your free 1-on-1 Coaching Session now!

What you will gain from this module

  • Work Faster: Learn how to make your business run more smoothly and get jobs done quicker.
  • Get More Done: Find out how to complete more jobs in less time without cutting corners.
  • Make More Money: Save money and improve cash flow by automating tasks like invoicing and managing supplies.
  • Stay Organised: Learn how to better schedule jobs, manage your team, and keep everything on track.
  • Keep Customers Happy: Improve your service so customers get faster, more reliable help.
  • Easy-to-Use Tips: Walk away with simple steps you can use right away to make your business better.
  • Spend more time with your family: An efficient business means you get to spend less time on paperwork, and more time on the important stuff!

Operations Module: Course Content

This module is a half-day workshop with an expert business coach.

Introduction to Operations:

  • Learn what operations mean in Trade businesses and the importance of building efficient processes.

Breaking Down Processes:

  • Understand processes with examples, focusing on inputs, activities, and outputs to achieve goals.

Efficiency and Effectiveness in Operations:

  • Explore how to get more done in less time without sacrificing quality and how to design processes for successful outcomes.

Practical Steps to Improve Operations:

  • Implement actionable steps to boost efficiency and effectiveness in your business operations.

Real-World Case Studies:

  • Review case studies on improving scheduling, inventory management, job execution, and invoicing.

Taking the Next Step:

  • Start transforming your Trade business operations with the right tools, consistency, and support from ServCraft Mastery coaches.

1.

Book your free 1-on-1 Coaching Session

ServCraft Mastery’s expert coaches have decades of experience in growing small and medium businesses.

Click below to choose your preferred coach for a free 1-on-1 session.

2.

1-on-1 online Coaching Session

In this free 1-on-1 session, your coach will help you define your vision, assess your business, and gather the basics to start your business plan.

3.

Attend the Vision & Personal Mastery training module

Your coach will schedule a convenient time, either online or in-person, to complete the Vision & Personal Mastery module.

You’ll finish with a detailed personalized business plan.
Book your free 1-on-1
session now!

Meet some of the brilliant coaches who will help you on
your journey

Andy

Antoinette

Graeme

Debbie

Craig

John

Andy

Graeme

Antoinette

Debbie

Craig

John

Booking a free 1 on 1 session with a coach is the first step towards your success story

What are Operations for a Trade business and how will it help you?

Orders

Jobs

Quotes

Invoices

Feedback

Operations is everything your business does – as a business. It’s not just the work you do for your customer on site – although of course that’s important. It’s everything else your business does – like managing customers, callouts, leads, quotes, invoicing and of course your people.

Key operations concepts are efficiency and effectiveness – it’s not just about getting things done with as few resources as possible – which is efficiency – it’s also about making sure the quality is up to scratch -that’s effectiveness.

Being in control of the process from the moment your customers reach out to the moment they pay is non negotiable if you’re serious about growing your business.

Part 3 Coming Soon!

Part 4 Coming Soon!

Part 5 Coming Soon!

Part 6 Coming Soon!

Andy helps SME owners build businesses that work for them, not because of them. Achieve success without compromising family. With 19 years of experience in various senior roles, Andy excels at increasing profits, reclaiming time, and building high-performing teams. He uses proven systems to hold you accountable and drive your success. Start with a Free Business Coaching session today.

Calendly Button Book Andy
Antoinette helps business owners and leaders achieve higher profits and efficiency. With over 30 years of experience of guiding businesses to success as a licensed Business and Executive Coach. Antoinette leverages globally tested tools to drive performance and accountability. Her deep expertise ensures you’ll reach optimal results. Ready to elevate your business? Start with a Free Coaching session today.
Calendly Button Book Antoinette
Meet coach Debbie, Debbie brings extensive experience across multiple industries to her role as a business coach. She excels in crafting sustainable business models and understanding systemic risks. By leveraging her deep industry insights, Debbie helps clients create impactful, resource-efficient strategies. Challenge yourself with Debbie to build a thriving, responsible business that makes a positive impact.
Book Debbie
Meet Coach Craig: a results-driven expert with global experience. His win-win approach has transformed businesses in 32 countries. With a track record of helping over 1,500 business owners across Africa, France, Central America, and the Caribbean, Craig turns chaos into efficiency. He only offers coaching if he can guarantee results. Start with a Free Coaching session today.
Book Craig
Graeme ServCraft mastery website
Meet coach Graeme, a Chartered Accountant and internationally certified Business Coach renowned for his dedication and expertise. From humble beginnings, he funded his education through part-time work and determination to qualify as a CA. Graeme has successfully managed multiple businesses, including Blue Security, where he served as Managing Director and led the company to win the “Best Security Company in KZN” award for several consecutive years.
Coming Soon
Meet Coach John. With over 30 years of success, he helps business owners increase profits and reduce their time spent in the business. John’s impressive career includes roles as Managing Director and building successful startups, with one sold to a Johannesburg Stock Exchange-listed company. As an coach, he boosts revenue and builds winning teams. Start with a Free Coaching session today.
Coming Soon

Courses

ServCraft Mastery courses are made for trade professionals like you, helping with both big-picture goals and day-to-day tasks. The Vision & Purpose Module shows you how to create a simple business plan that works for your business, while the Operations Module helps you stay organised, manage jobs, and run things more smoothly. These courses are all about making your work easier and your business better—no fancy business knowledge needed.

Vision & Personal Mastery

Operations

Vision &
Personal
mastery

Built for Trade professionals, the Vision & Purpose Module offers an easy-to-follow, step-by-step business plan tailored to your day-to-day realities—no formal training needed.

Operations

What You Walk Away With:

  • Comprehensive Plan: Create a practical business plan aligned with your operations and vision.
  • Actionable Steps: Develop 1-year and 90-day growth strategies to implement immediately.
  • Tailored Growth: Receive customised recommendations for operations, marketing, and finances based on your business data.
  • Personal Development: Learn time management strategies to stay focused and avoid burnout.

Operations

Operations encompass all business activities, including on-site work, customer management, leads, quotes, invoicing, and team oversight. The main objectives are efficiency—completing tasks with fewer resources—and effectiveness—maintaining high quality.

What You Walk Away With:

  • Basics of Operations: Understand the key processes that make Trade businesses run smoothly.
  • Mapping Workflows: Break tasks into clear steps to align actions with goals.
  • Boost Efficiency: Learn to get more done without lowering quality.
  • Practical Tips: Discover easy ways to improve scheduling, invoicing, and overall workflow.
  • Real Examples: See how other businesses fixed common issues like inventory and job execution.
  • Ongoing Help: Get guidance and tools to apply these changes in your business.

Experts

ServCraft Mastery’s expert coaches bring decades of experience in growing small and medium businesses.

In your first 1-on-1 session, the coach will help you clarify your vision, evaluate your business, and outline the essentials to kickstart your business plan.

Chris Burgess’s Story

Sheldon Pawsons’s Story

Chris’s
Story

See how Vision & Personal Mastery played a role for Chris Burgess as he grew Burgess Plumbing from his dad’s garage to South Africa’s largest plumbing business.

Sheldon Pawsons’s Story

Sheldon’s
Story

See how Implementing effective operating solutions lead Sheldon Pawson to solving Active Motions’ operational problems

Events

ServCraft Mastery events offer trade professionals the chance to learn from industry experts, streamline operations, and boost productivity.

Gain tailored growth strategies, practical tools, and a personalised plan to scale your business while overcoming challenges like burnout and inefficiency.

Vision & Mastery

12th Feb 2025

Plumblink

18th Jan 2025

Vision &
Mastery

Join our expert business coaches as they teach and explain new methods to grow your Trade business & change your life, as part of a 5 part digital series you will gain a full understanding on your business and how you can improve it.

Plumblink​

18th Jan 2025​

Coaches

ServCraft Mastery’s expert coaches bring decades of experience in growing small and medium businesses.

In your first 1-on-1 session, the coach will help you clarify your vision, evaluate your business, and outline the essentials to kickstart your business plan.

Meet our coaches

Meet Andy

Andy helps SME owners build businesses that work for them, not because of them. Achieve success without compromising family. With 19 years of experience in various senior roles, Andy excels at increasing profits, reclaiming time, and building high-performing teams. He uses proven systems to hold you accountable and drive your success. Start with a Free Business Coaching session today.

Exit: Book a free session with a business coach!

select your city to get started :
*If your city isn’t listed, please select the nearest option.
JHB
CPT
DBN coming soon

Scale​: Book a free session with a business coach!

select your city to get started :
*If your city isn’t listed, please select the nearest option.
JHB
CPT
DBN coming soon

Control​: Book a free session with a business coach!

select your city to get started :
*If your city isn’t listed, please select the nearest option.
JHB
CPT
DBN coming soon

Register for ServCraft Mastery

Andy helps SME owners build businesses that work for them, not because of them. Achieve success without compromising family. With 19 years of experience in various senior roles, Andy excels at increasing profits, reclaiming time, and building high-performing teams. He uses proven systems to hold you accountable and drive your success. Start with a Free Business Coaching session today.

Antoinette helps business owners and leaders achieve higher profits and efficiency. With over 30 years of experience of guiding businesses to success as a licensed Business and Executive Coach. Antoinette leverages globally tested tools to drive performance and accountability. Her deep expertise ensures you’ll reach optimal results. Ready to elevate your business? Start with a Free Coaching session today.
Meet coach Debbie, Debbie brings extensive experience across multiple industries to her role as a business coach. She excels in crafting sustainable business models and understanding systemic risks. By leveraging her deep industry insights, Debbie helps clients create impactful, resource-efficient strategies. Challenge yourself with Debbie to build a thriving, responsible business that makes a positive impact.
Take the first step - choose the right plan for
Meet Coach Craig: a results-driven expert with global experience. His win-win approach has transformed businesses in 32 countries. With a track record of helping over 1,500 business owners across Africa, France, Central America, and the Caribbean, Craig turns chaos into efficiency. He only offers coaching if he can guarantee results. Start with a Free Coaching session today.
Graeme ServCraft mastery website
Meet coach Graeme, a Chartered Accountant and internationally certified Business Coach renowned for his dedication and expertise. From humble beginnings, he funded his education through part-time work and determination to qualify as a CA. Graeme has successfully managed multiple businesses, including Blue Security, where he served as Managing Director and led the company to win the “Best Security Company in KZN” award for several consecutive years.
Meet Coach John. With over 30 years of success, he helps business owners increase profits and reduce their time spent in the business. John’s impressive career includes roles as Managing Director and building successful startups, with one sold to a Johannesburg Stock Exchange-listed company. As an coach, he boosts revenue and builds winning teams. Start with a Free Coaching session today.
Take the first step - choose the right plan for

Build: Book a free session with a business coach!

select your city to get started :
*If your city isn’t listed, please select the nearest option.
JHB
CPT
DBN coming soon
The Scale Plan is for medium-sized businesses looking to expand with expert coaching guidance in building strong teams, efficient operations, and systems to support growth at scale.

Your journey with the Scale Plan begins with coaching, where an experienced coach will guide you through the Vision & Personal Mastery Module. Together, you’ll use powerful business planning tools to clarify your vision and understand your business inside and out. Next, you’ll dive into the Operations Module to gain a clear view of the systems that support your business’s daily operations and how to scale them to support your growth plan.

From there, your coach will work with you to create customized modules in Marketing, Finance, and People based on your unique needs. By the end, you’ll have a complete, actionable plan to scale your business with confidence, equipped with the right tools, strategies, and systems to fuel growth.
The Exit Plan is for trade business owners preparing to retire or sell, with expert coaching guidance to ensure a smooth transition and reduce reliance on you as the current owner.

Your journey with the Exit Plan begins with coaching, where an experienced coach will guide you through the Vision & Personal Mastery Module. Together, you’ll use business planning tools to define your exit goals and prepare your business for transition. Next, you’ll dive into the Operations Module to assess and strengthen the systems that support your business’s daily operations, ensuring they can run smoothly without your direct involvement.

From there, your coach will tailor customized modules in Marketing, Finance, and People to enhance the value of your business and make it ready for a seamless handover. By the end, you’ll have a well-prepared, organized plan for exiting your business confidently, equipped with the right tools, strategies, and systems to support a successful transition.
The Control Plan is for business owners struggling with things falling through the cracks who are looking to increase control, be more productive, do more jobs with better quality, and free up time.

If you’re looking to drive productivity, increase control, and free up your time, this plan is designed to help. The Control Plan includes the Operations Module, equipping you with tools to streamline scheduling, track job progress, and automate invoicing—giving you hands-on control of every part of your operations and more time to grow your business.

You’ll get step-by-step guidance on using these tools to reduce admin tasks, improve team coordination, deliver a quality customer experience and ensure nothing falls behind. By the end, you’ll have a solid, organised system to keep things running smoothly, giving you more time to focus on growing your business.
The Build Plan is for small to medium-sized businesses that feel stuck and are ready to grow again. If you’ve hit a growth ceiling, this plan is designed to help you break through. The Build Plan includes the Vision & Personal Mastery Module providing you with a complete, practical business plan that brings together your current operations with your future vision. Using our custom business plan tool, we’ll help you input key data—revenue, expenses, marketing, operations, staffing, and more—giving you a clear picture of where your business stands and where you want it to go.

You’ll take out a clear roadmap with 1-year and 90-day action plans to immediately start driving growth. In addition, you’ll gain Personal Mastery insights to help you manage your time, stay focused, and avoid burnout. By the end, you’ll have the tools you need to take your business to the next level.

Register for ServCraft Mastery

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Andy
Antoinette
Craig
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John